Customer Service Department

Frequently Asked Questions

How do I establish utility services in my name?
To set up an account with the City of Camilla you will need to come to the Customer Service Department at City Hall, 30 East Broad Street, and complete the required paperwork. Proof of ownership or a signed lease/rent agreement and picture identification (i.e., drivers license, or military or state issued ID) is required. All identification must be valid and non-expired. 

When is my utility and cable bill due?
Cycle 1 utility bills are due on the 15th of each month. If the due date occurs on the weekend or a city observed holiday, the bill is due the Friday before.

Cycle 7 utility bills are due on the 5th of the month. If the due date occurs on the weekend or a city observed holiday, the bill is due the Friday before.

Cable bills are due on the 20th of each month. If the due date occurs on the weekend or a city observed holiday, the bill is due the Friday before.

Where do I pay my utility and cable bill?
Payments can be made in person at the Customer Service Department on the 1st floor of the Camilla City Hall at 30 East Broad Street. Convenient payment methods include online payments, monthly bank drafts, night deposit drop box located at the side entrance of City Hall, or U.S. mail service. Payments made utilizing the drop box generally are not posted until the next business day.

Forms of payment include cash, check, money order, Visa, MasterCard or Discover. Our mailing address is: City of Camilla, P.O. Box 328, Camilla, GA 31730

Can my account be set up for budget billing?
The City of Camilla offers budget billing for utility accounts and will be glad to review your account for our budget billing payment plan. Contact a Customer Service Representative at (229) 336-2220 to request a budget billing analysis.

What happens if I do not pay my utility account by the due date?
If the payment is not posted on the due date, the account will be assessed a fee of 10% of the total bill amount. If the account is not paid within 10 (ten) days of the due date, an additional $15.00 late fee will be assessed. Utility accounts are scheduled for disconnect if the bill is not paid within 10 (ten) days of the due date.

When will I receive my deposit back?
Deposits are credited to your account after 1 (one) year of timely utility bill payments. In the event your account is closed, the amount of your deposit will be applied to your final utility bill. If applicable, a refund of the remaining deposit will be mailed to the customer. 

My bill shows a credit. How do I get that back?
If your account is active, the credit will be applied to the current balance. If you are terminating utility services, contact a Customer Service Representative to request a refund.

What if I know I am unable to pay my bill on time?
If you are unable to pay your bill, or can only pay part of it, contact a Customer Service Representative at (229) 336-2220 to determine your eligibility for acceptance of a late payment. Eligibility depends on your payment history, account history, whether you have previously been granted a late payment provision, and other relevant information.

We will work with you to avoid turning off your electrical and water services.

My bill seems really high, what should I do?
Call the Customer Service Department and a Customer Service Representative will review your account with you. Depending on the probable reason for the high bill, you may be referred to personnel with the meter reading department to schedule a city representative from the Meter Reading Department to meet with you at your property.

How do I get my service re-connected if I have been disconnected for nonpayment?
If your service is disconnected for nonpayment, the entire past due balance, including any penalties, must be paid along with the re-connect fee before service can be restored. Payment must be made by cash, credit card or money order only - we do not accept checks when paying to have your service restored.

Reconnect Fees:
            • During regular business hours: $15.00
            • After regular business hours: $25.00

In order to have service re-connected the same day, payment must be received no later than 4:30 p.m. If you make your payment after 4:30 p.m., service may not be restored until the next business day.

How do I report a street light outage?
Call the Customer Service Department at (229) 336-2220.

 

Copyright © City of Camilla. All rights reserved
E-Verify Identification Number: 68270.
Date of Authorization: 11/16/2007